In the case anyone is interested, I finally got my car back. The service team installed the new "clutch package" and I was on my way. However, driving home from Atlanta three days later, last Friday, the same thing happened. I was on I-75, in DRIVE, and the gear jumped to a neutral state. This time, I took out my phone and recorded it. After safely parking on the shoulder, I was able to shut it down, let it rest and reset (I guess) and drive it home--slowly. I called Pam at Pugmire Ford, and she told me to bring it in first thing on Monday.
When I arrived on Monday, I showed Pam the video. She called a guy over (I think he might have been the lead mechanic, or something of that nature). I told him my problem and he quickly identified it as a transmission module (or something like that). They put me in a loaner and I got my car back on Wednesday evening. It seems to be running better now.
My problem with this is I originally brought it in because of the transmission issue. I told them my Focus was shutting down and jumping to a neutral state and wouldn't catch a gear. They jumped to the conclusion that the problem must be the clutch package, since there was a major recall. They didn't really listen to me when I described it until it happened again. All it took was the "lead mechanic" to hear my story in order to identify the issue. Luckily, I bought the extended warranty when I purchased the vehicle. The warranty covers transmission issues until I reach 100,000 miles. So the transmission module repair didn't cost anything additional.
Hopefully, this will be the last blog post about my Ford Focus recall issue. In conclusion, I'm a bit disappointed with Ford. After the initial issues, and me calling and complaining to the corporate office and airing my grievances over social media, everything has been relatively smooth. Pam has been extra nice and helpful. I don't remember his name but the finance guy at Pugmire in Cartersville went out of his way to help me. So I appreciate the assistance- it's just too bad it didn't happen until I squeaked about it. You know, the squeaky wheel gets the grease.
When I arrived on Monday, I showed Pam the video. She called a guy over (I think he might have been the lead mechanic, or something of that nature). I told him my problem and he quickly identified it as a transmission module (or something like that). They put me in a loaner and I got my car back on Wednesday evening. It seems to be running better now.
My problem with this is I originally brought it in because of the transmission issue. I told them my Focus was shutting down and jumping to a neutral state and wouldn't catch a gear. They jumped to the conclusion that the problem must be the clutch package, since there was a major recall. They didn't really listen to me when I described it until it happened again. All it took was the "lead mechanic" to hear my story in order to identify the issue. Luckily, I bought the extended warranty when I purchased the vehicle. The warranty covers transmission issues until I reach 100,000 miles. So the transmission module repair didn't cost anything additional.
Hopefully, this will be the last blog post about my Ford Focus recall issue. In conclusion, I'm a bit disappointed with Ford. After the initial issues, and me calling and complaining to the corporate office and airing my grievances over social media, everything has been relatively smooth. Pam has been extra nice and helpful. I don't remember his name but the finance guy at Pugmire in Cartersville went out of his way to help me. So I appreciate the assistance- it's just too bad it didn't happen until I squeaked about it. You know, the squeaky wheel gets the grease.